![]() ![]() She refused, told me I had to file a Claim and it would need to be investigated, or I would have to call the payee and get them to call Wells Fargo and tell them to reverse it. I told her that I was the Account owner and asked her to simply reverse the one 76 dollar charge. She had taken my Identification and knew that I was the owner of the Account, but she told me she could not reverse the one 76 dollar charge, and that I would have to File a Claim. I told her that my Account had been double billed and that I needed one of the 76 dollar charges reversed. ![]() ![]() Later in the evening I noticed that my Account had been charged the 76 dollars twice, so I called customer service at 1 8 and spoke with a person who identified herself as Megan. I called in early yesterday afternoon 1/18/22 to have a Block removed from my Debit Card and spoke to a young lady who saw the 2 uses I had made of my Debit Card and took the Block off my card and the two charges went through for a total of 76 dollars. I am informing CFPB because this has happened under your watch of the compliance with FDCPA. They maybe are pleasing the lenders who are paying for information, but it can create harm to customers - intentionally or inadvertently. Many new providers of scores are doing it for less money and are increasing the market. At this moment am disputing this sudden drop of the score and I am asking removal of such inquiry.Īs far as I know, the official credit bureaus are the only providers of credit information. I called XXXX and they denied providing such a wrong information. When asked for information why it has happened, the answer was that this score is based upon XXXX report. The new FICO score has dropped for 83 points - due to the Wells Fargo/XXXX XXXX inquiry. ![]() However, Wells Fargo asked XXXX XXXX for assistance, and when results came, it was a very unpleasant surprise. They offered several options but asked for permission to check my credit score. Wells Fargo is my mortgage lender from XXXX, and I asked them for a mortgage assistance. Subissue: Report provided to employer without your written authorizationĬomplaint: In XX/XX/XXXX, based on a accident ( disaster ), I faced the financial hardship. Product: Credit reporting, credit repair services, or other personal consumer reports I believe since the money can not be found or accounted for -identity theft, multiple accounts and a merger between Wachovia and Wells Fargo and Overdraft Protection Account, hid the removal of these monies.Ĭompany Response: Closed with explanation This team called me back in 5 days- they stated the retention policy was only 7 years and she could only find a bank statement starting with XX/XX/XXXX and no further information was available. She notified an escalation team of Wells Fargo. The bank manager said that information was not available since they only keep 7 years worth of information. I requested to see a signature page or signature of the withdrawal slip for those withdrawals. The bank manager found several other accounts in my name of which I never opened or even knew about. Complaint: I received a settlement check from a wrongful death suit involving my mother and the approximate total of the check was on XX/XX/XXXX. ![]()
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